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FAQ
Home | FAQ

Frequently Asked Questions

  • 1. How long will it take to receive a reply after we send you an inquiry?

    1. How long will it take to receive a reply after we send you an inquiry?

    We will respond within half an hour of receiving your inquiry on business days.
  • 2. Are you a direct manufacturer or a trading company?

    2. Are you a direct manufacturer or a trading company?

    We are an integrated manufacturer and trader, which offers multiple advantages: Cost-effectiveness: By eliminating middlemen, we provide the most competitive factory prices. Quality control: We directly oversee the production line, ensuring fast response and stable product quality. Customization flexibility: We offer flexible small-batch customization (e.g., Logo, packaging, specifications) according to your needs. Efficient communication: Any technical or production issues can be directly communicated with the factory, avoiding information distortion and enabling quicker solutions.
  • 3. What products can you provide?

    3. What products can you provide?

    We mainly produce a full range of spark plugs, including Iridium, Platinum, Double Platinum, Iridium-Platinum, Double Iridium, and other precious metal spark plugs designed for automobiles, with over 230 models available. They cover the vast majority of car, motorcycle, and small general gasoline engine models. Of course, we also accept customization.
  • 4.  Can you provide samples?

    4. Can you provide samples?

    Yes, we encourage you to verify our quality through samples. We can provide free samples of standard products, but you will need to cover the courier freight. For customized products or special requirements, a sample cost fee may apply. Sample fees can usually be deducted from subsequent orders.
  • 5.What is your company's production capacity?

    5.What is your company's production capacity?

    We have a complete automated production line with an annual capacity of up to 18 million pieces. For standard products, we can typically complete production and shipment within 15–30 days after receiving the deposit. For large or customized orders, we will provide a specific schedule. We understand the importance of timely delivery and strictly adhere to contract agreements.
  • 6.What are the packaging and branding options?

    6.What are the packaging and branding options?

    We offer various cooperation methods: OEM/ODM: We can manufacture using your brand and packaging. (OEM: Manufacturing only, no design. ODM: Both design and manufacturing. OBM: Creating, designing, producing, and selling our own brand.) Our own brand: If you are a distributor, you can directly sell our branded products. Neutral packaging: We provide unbranded white box packaging for you to handle as needed.All packaging materials can be customized according to your market requirements.
  • 7.How do you ensure the spark plugs match my engine model?

    7.How do you ensure the spark plugs match my engine model?

    You can confirm model compatibility in the following ways: Refer to the vehicle's user manual. Provide us with the model and code from your old spark plug. Provide the vehicle brand, model, engine displacement, and production year; our technical team will match the most suitable model. We have an extensive vehicle-to-spark-plug compatibility database.
  • 8. What are the payment terms?

    8. What are the payment terms?

    When quoting, we will confirm the trade terms with you, such as FOB, CIF, CNF, or others. For batch production, we generally require a 30% deposit upfront, with the balance paid against the Bill of Lading. Our primary payment method is T/T. For long-term, high-volume clients, we can discuss more flexible payment options.
  • 9. How are goods shipped to customers?

    9. How are goods shipped to customers?

    We typically ship by sea, as we are located in Ningbo, only 35 kilometers from Ningbo Port, making sea exports very convenient. Of course, if the shipment is urgent, we can also arrange air freight, as we are close to both Ningbo Airport and Shanghai International Airport.
  • 10. What are your main export markets, and do you have experience serving clients from our country?

    10. What are your main export markets, and do you have experience serving clients from our country?

    Our products have been successfully exported to over 20 countries and regions worldwide, including Europe, North America, Asia, the Middle East, and South America. We are very familiar with the standards and requirements of different markets. If you inform us of your country, we can provide information on product certifications and adaptation experience specific to that market.